Transferring a Call on a Polycom Phone

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Once on an active call, there are two options to transfer: A warm transfer or blind transfer.


How to make a warm transfer:

A warm transfer allows you to talk to the person who will be receiving the transfer before passing the call through to ensure the person receiving the call is ready to talk.

  1. During a call, hold the Transfer soft key.
  2. Select Consultative.
  3. Dial the desired number (it could be an extension or an outside line).
  4. Press the Send soft key (if you dial a 10 digit number, the call continues without having to press the Send soft key).
  5. Announce the call (If the called party is not available, press the Cancel soft key to return to the original caller)

Press the Transfer softkey. The parties are now connected and your phone been disconnected from the call.


How to make a blind transfer:

A blind transfer allows you to send a call to an alternate extension or phone number without waiting for an answer or confirming the availability of the receiving party.

  1. During a call, press the Transfer soft key.
  2. Dial the desired number (it could be an extension or an outside line)
  3. Press the Send soft key (if you dial a 10 digit number, the call continues without having to press the Send soft key). The call is now transferred.
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